Frequently Asked Questions
Everything you need to know about our premium wall panels and home decor solutions.
What materials are used in Panels by Sofia products?
We use sustainably sourced premium hardwoods, high-density fiberboard (HDF), and eco-friendly acoustic felts to ensure both durability and a luxury aesthetic for your home.
How long does shipping take for large panel orders?
Standard processing takes 3-5 business days. Once shipped, large-format panels typically arrive within 7-14 business days via our specialized home-delivery freight partners.
Can I install these panels myself, or do I need a professional?
Our panels are designed with a DIY-friendly interlocking system. Most customers can complete an installation using basic tools like liquid nails or a finishing nail gun, though professional help is recommended for complex electrical cutouts.
What is your return policy for home decor items?
We offer a 30-day return policy on all standard-sized panels in their original packaging. Please note that custom-cut orders and clearance items are final sale.
Are the panels moisture-resistant for bathroom or kitchen use?
While our natural wood series is best suited for dry living areas, we offer a specific 'Aqua-Shield' collection treated for high-humidity environments like bathrooms and laundry rooms.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for architects, interior designers, and contractors. Please contact our support team with your business credentials to apply for volume pricing.